Shipping Policy

Last updated: 21 January 2026

1. General information
This Shipping Policy applies to all orders placed through the KZINIX website or via direct sales, unless expressly agreed otherwise in writing.
KZINIX aims to process and ship all orders as efficiently as possible.

2. Order processing
Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
Processing times may be extended during:

  • High-demand periods
  • Promotional campaigns
  • Product launches
  • Force majeure situations

3. Shipping destinations
KZINIX ships internationally.
Available shipping destinations and methods are displayed during checkout.
KZINIX reserves the right to:

  • Restrict shipping to certain countries
  • Modify available shipping options
  • Without prior notice.

4. Shipping methods & carriers
We work with reliable third-party shipping and logistics partners.
Shipping method and carrier selection depend on:

  • Destination
  • Order value
  • Product type
  • Carrier information and tracking details will be provided once the order has been shipped.

5. Estimated delivery times
Estimated delivery times are indicative and start after dispatch:

  • Belgium: 1–3 business days
  • European Union: 2–7 business days
  • International (outside EU): 5–15 business days

Delivery times may vary due to:

  • Customs clearance
  • Carrier delays
  • Local regulations
  • KZINIX does not guarantee delivery dates.

6. Shipping costs
Shipping costs are calculated at checkout and depend on:

  • Destination
  • Order size and weight
  • Selected shipping method
  • Any applicable shipping fees are clearly displayed before order confirmation.

7. Customs duties & taxes (Non-EU orders)
For orders shipped outside the European Union:

  • Customs duties, import taxes, and local fees may apply
  • These charges are the responsibility of the customer
  • KZINIX has no control over these charges and cannot estimate them
  • Failure to pay customs charges may result in delayed delivery or return of the shipment.

8. Tracking & delivery
Once your order has been shipped:

  • You will receive a shipping confirmation email
  • Tracking information will be provided when available
  • Customers are responsible for:
  • Providing accurate shipping information
  • Ensuring availability at the delivery address

9. Risk of loss or damage
Risk of loss or damage transfers to the customer upon delivery.
KZINIX is not responsible for:

  • Delays caused by carriers
  • Lost or stolen packages after delivery confirmation
  • Incorrect or incomplete shipping addresses

10. Undeliverable or returned shipments
If a shipment is returned due to:

  • Incorrect address
  • Failed delivery attempts
  • Refusal to pay customs charges
  • KZINIX reserves the right to:
  • Deduct shipping and handling costs
  • Reship the order at the customer’s expense
  • Issue a partial refund

11. Damaged or missing items
If your order arrives damaged or incomplete:

  • Notify us within 48 hours of delivery
  • Provide clear photos of the packaging and product
  • Contact us at info@kzinix.com
  • Claims submitted after this period may not be accepted.

12. Force majeure
KZINIX shall not be liable for shipping delays or failures caused by events beyond reasonable control, including:

  • Natural disasters
  • Strikes
  • Pandemics
  • Transportation disruptions
  • Governmental actions

13. Contact information
For shipping-related questions, please contact:
Email: info@kzinix.com